Shipping/Return Policy
Payment Information:
•Credit Cards: We accept Visa, MasterCard, and Discover. Please have all appropriate information including the cardholder’s billing address. Credit cards are checked thoroughly to verify billing address. We reserve the right to ship only to the billing address of the credit card.
Shipping Policies:
•We offer three shipping methods to choose from:
o Standard Shipping – Will usually arrive within 5 days
o Expedited Shipping – Will usually arrive within 2-3 days
o Express Shipping – Will usually arrive within 1-2 days
•The delivery method and carrier will be determined by the type of shipping selected and the shipping time between the shipping address and the distribution warehouse.
•Military Address Orders will be assessed the corresponding USPS shipping cost for the weight and destination.
•Most orders are shipped out same or next day depending on stock availability.
•UPS Next Day, 2nd Day, and 3 Day Select are also available. The cutoff time for these options is 11 AM EST.
•We will ship to P.O. Boxes through the U.S. Postal Service.
•All FPO and APO orders are sent through U.S. Postal Service.
•We do NOT request or require a signature for UPS deliveries, but we cannot force the driver to leave the package if no one is home. If you live in a relatively low crime area and the risk is small, the driver will usually leave the package at your door or other safe area, but it is solely up to your UPS driver's discretion whether or not to require a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label.
•UPS does not deliver on weekends or holidays. Do not include these days when estimating your expected delivery date.
Return Information
•All problems with orders must be reported within 24 hours of receiving product.
•No unauthorized returns / No returns on opened merchandise.
•Orders sent back without return authorization number will be refused.
•25% restocking fee will be charged on all returns.
•Shipping charges will not be refunded.
•Any damaged product must be received by us before any credits or product reshipment. Urban Oasis is not responsible for any typographical errors on this site and reserves the right to change prices at anytime without prior notice. Urban Oasis is not responsible for health and fitness claims or any guarantees made by manufacturers for any products. All guarantee issues must be handled through manufacturer.
•Credit Cards: We accept Visa, MasterCard, and Discover. Please have all appropriate information including the cardholder’s billing address. Credit cards are checked thoroughly to verify billing address. We reserve the right to ship only to the billing address of the credit card.
Shipping Policies:
•We offer three shipping methods to choose from:
o Standard Shipping – Will usually arrive within 5 days
o Expedited Shipping – Will usually arrive within 2-3 days
o Express Shipping – Will usually arrive within 1-2 days
•The delivery method and carrier will be determined by the type of shipping selected and the shipping time between the shipping address and the distribution warehouse.
•Military Address Orders will be assessed the corresponding USPS shipping cost for the weight and destination.
•Most orders are shipped out same or next day depending on stock availability.
•UPS Next Day, 2nd Day, and 3 Day Select are also available. The cutoff time for these options is 11 AM EST.
•We will ship to P.O. Boxes through the U.S. Postal Service.
•All FPO and APO orders are sent through U.S. Postal Service.
•We do NOT request or require a signature for UPS deliveries, but we cannot force the driver to leave the package if no one is home. If you live in a relatively low crime area and the risk is small, the driver will usually leave the package at your door or other safe area, but it is solely up to your UPS driver's discretion whether or not to require a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label.
•UPS does not deliver on weekends or holidays. Do not include these days when estimating your expected delivery date.
Return Information
•All problems with orders must be reported within 24 hours of receiving product.
•No unauthorized returns / No returns on opened merchandise.
•Orders sent back without return authorization number will be refused.
•25% restocking fee will be charged on all returns.
•Shipping charges will not be refunded.
•Any damaged product must be received by us before any credits or product reshipment. Urban Oasis is not responsible for any typographical errors on this site and reserves the right to change prices at anytime without prior notice. Urban Oasis is not responsible for health and fitness claims or any guarantees made by manufacturers for any products. All guarantee issues must be handled through manufacturer.
